The three settings that matter
Frequency (how often to scrape), filter (≤3 stars only?), destination (where new reviews land). Pick a destination your manager actually checks — Slack beats email.
The 90-minute rule
If you reply to a negative review within 90 minutes, recovery rate is ~3× higher than if you reply within 24 hours. Hourly schedules give you that.
Slack webhook setup
Schedules → Reviews scraper → set webhook URL to your Slack channel's incoming webhook. Each new ≤3-star review auto-posts to the channel for the location's manager.
Real numbers
Riverside Group: 87 restaurants, hourly Reviews scrape, ≤3-star filter, Slack alerts. Recovery rate: 11% → 38% in three months. Full story →
Try it free
500 free rows every month, no credit card. Same data described in this article.
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